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BUFFALO GRILL RESTAURANT epos CASE STUDY
The Challenge
In the competitive hospitality industry, staying ahead requires continuous innovation. Recognising this, Buffalo Grill Luton identified the need to upgrade their EPOS system. Their objective was to implement a modern, efficient solution that would streamline operations and enhance customer service. The aim was to transform their existing system into a user-friendly, feature-rich platform, improving order management, billing accuracy, and service speed, with custom features tailored to their unique dining style.
The Solution
EPOS System Enhancement for an Elevated Dining Experience
The EPOS system underwent significant upgrades:
- Streamlined Ordering: The food and drink menus were reorganised for quicker selections, integrating mixers with spirits.
- Improved Communication: Messaging between the bar and kitchen was implemented on the EPOS system, minimising errors.
- Redesigned Receipts: Receipts now feature the restaurant’s logo, with a clear separation of food and drink totals for easier bill splitting.
- Automated Kitchen Tickets: Technical hurdles were overcome to transition to automated tickets, smoothing kitchen operations.
- Allergy Awareness: A new allergy alert feature was added for increased customer safety, covering major allergens with the option to add more.
The Results
The overhaul of Buffalo Grill Restaurant’s EPOS system underscores our commitment to bespoke solutions and superior customer service. This upgrade has significantly improved their operational efficiency, customer experience, and overall functionality of the EPOS system.
We are honoured to support The Buffalo Grill in their EPOS system endeavours. Our continued partnership highlights our commitment to enhancing their operational efficiency and customer service, contributing to Buffalo Grill's ongoing success in offering exceptional dining experiences.